Kohl’s Account Recovery Guide for Locked Users

Step 1: Go to the Kohl’s Sign-In Page

Visit the official Kohl’s website and open the account sign-in page.

• Click Sign In.
• Enter your username and password.
• If you receive a message that your account is locked, proceed to the next step.

Step 2: Select “Forgot Password”

On the sign-in screen:

1. Click Forgot Password?
2. Enter the email address associated with your Kohl’s account.
3. Submit the request.

Step 3: Check Your Email

Kohl’s will send a password-reset email.

• Open your inbox.
• Look for an email from Kohl’s.
• If you do not see it, check your Spam or Junk folder.

Step 4: Open the Reset Link

Inside the email:

1. Click the password-reset link.
2. A new page will open.
3. Follow the instructions provided.

Step 5: Create a New Password

Choose a strong password that:

• Contains uppercase and lowercase letters.
• Includes numbers.
• Uses special characters if allowed.
• Is different from previous passwords.

Confirm the new password and save your changes.

Step 6: Sign In Again

Return to the Kohl’s sign-in page.

1. Enter your email or username.
2. Enter your new password.
3. Click Sign In.

If the lockout was caused by incorrect password attempts, your account may now be accessible.

Step 7: Verify Your Identity (If Requested)

Some users may be asked to complete additional verification.

Possible verification methods include:

• Email verification code.
• Security questions.
• One-time passcode sent to a registered device.

Complete the requested verification steps.

Step 8: Clear Browser Issues

If you still cannot access your account:

1. Clear browser cache and cookies.
2. Close and reopen your browser.
3. Try a different browser or device.
4. Attempt to sign in again.

Step 9: Wait for Temporary Lockouts to Expire

If multiple unsuccessful login attempts triggered the lock:

• Wait for the temporary lock period to end.
• Avoid repeated login attempts during this time.
• Try signing in later with the correct credentials.

Step 10: Contact Kohl’s Customer Support

If account recovery does not work:

1. Visit Kohl’s customer support section.
2. Select account or login assistance.
3. Provide the required account information.
4. Follow the support representative’s instructions.